FAQs

Our FBO ground handling services at Victoria Falls Airport operate daily from 06:00 to 18:00 CAT (Central Africa Time). After-hours handling is available for pre-arranged private jet and business aviation arrivals. Please contact us at least 24 hours in advance to confirm late-night or early-morning service. Emergency after-hours support is also available via our 24/7 duty contact line.

Our FBO handling service at Victoria Falls Airport is equipped to handle all aircraft categories, ranging from General Aviation (GA) aircraft and turboprops to business jets and larger commercial aircraft.
 
We support general aviation aircraft such as the Cessna 210 and Cirrus SR22, as well as turboprop aircraft and light jets. Our services also extend to midsize and long-range business jets including the Bombardier Challenger 350 and Gulfstream G650, and larger aircraft such as the Boeing 737 and Airbus A320.
 
Through close coordination with airport authorities and local service providers, we ensure efficient and professional ground handling for any aircraft operating into Victoria Falls, whether private, corporate, charter or VIP.
 

If you are operating an aircraft type not listed, please contact us directly, we are experienced in coordinating handling for specialist or non-standard aircraft in Zimbabwe.

Ground handling costs at Victoria Falls Airport vary based on aircraft type, services required and duration of stay. Our FBO handling fees are competitive and transparent, covering standard ramp services, marshalling and coordination.

For a tailored quotation for your private jet or business aviation operation, please contact our team with your trip details including aircraft type, arrival/departure times and services required.

We provide JET A1 and Avgas at Victoria Falls Airport for all private aircraft and business aviation operators. Fuel requests should be submitted in advance as part of your trip handling brief to ensure timely delivery on arrival or prior to departure.

Our team coordinates directly with approved fuel suppliers on the airfield. Please include your fuel uplift requirements when submitting your handling request.

Yes. Our FBO handling service includes professional interior cabin aircraft cleaning at Victoria Falls Airport. Exterior cleaning and valeting services can be requested pre-arrival. These can be arranged as part of your overall handling package. Please advise us of your cleaning requirements when submitting your trip details.

Yes. We coordinate bespoke in-flight catering for private jet departures from Victoria Falls Airport. Whether you require light refreshments, full hot meals or specific dietary options, our team works with trusted local catering partners to deliver quality service. Catering orders should be placed at least 24 hours before departure to ensure availability.

We recommend submitting your handling request at least 48 hours prior to arrival or departure. For complex itineraries, VIP movements or large aircraft, 72 hours or more is preferred. This allows us sufficient time to coordinate fuel, permits, customs, catering, crew transport and any VIP services. Last-minute requests can often be accommodated, please contact our operations team directly.

Our VIP services at Victoria Falls Airport for private jet passengers include:

• Meet and greet on the ramp
• Fast-track customs and immigration processing
• Dedicated VIP lounge access
• Luxury ground transport and transfers to lodges and hotels
• Porterage and baggage handling
• Concierge and safari activity coordination
• Security escort services on request

Our team understands the expectations of high-net-worth travellers and ensures every detail is managed with discretion and professionalism.

Victoria Falls offers a range of crew-friendly accommodation options, from comfortable guesthouses to luxury lodges. We have established relationships with hotels and lodges in Victoria Falls town that understand crew requirements including late check-ins, early breakfasts and crew rates. Our team will recommend and book suitable accommodation based on your layover duration and crew preferences.

Yes. Our FBO operations team can provide crew with a Crew Briefing Pack containing gen decs, permits, flight plan copies, current NOTAMs, METARs, TAFs and other pre-flight weather information for Victoria Falls Airport (VFA) and surrounding airspace. We can also assist with flight planning coordination and liaise with local ATC on your behalf where required. Crew briefing materials can be arranged upon request.

Private jet arrivals at Victoria Falls Airport are subject to Zimbabwe customs and immigration procedures. Requirements typically include:

• Valid passports and visas for all passengers and crew (visas can be obtained on arrival for many nationalities)
• General Declaration (Gen Dec) submitted prior to or upon arrival
• Customs declaration for goods on board
• Aircraft documents including Certificate of Registration, Airworthiness and Insurance
• Flight permit for the landing

Our team handles all customs and immigration coordination at Victoria Falls Airport on your behalf, including advance submission of documentation to minimise ground time. We strongly advise early engagement to ensure full compliance with Zimbabwe aviation regulations.

Yes. We provide a 24/7 duty operations contact for emergency and after-hours ground handling at Victoria Falls Airport. If you encounter an unplanned diversion, AOG situation or require urgent handling outside normal operating hours, our duty manager is reachable around the clock. Please request our emergency contact details when confirming your handling arrangements.

We accept payment via bank transfer (EFT) as well as cash on arrival for all FBO and ground handling services at Victoria Falls Airport. All invoices are issued in USD. For any specific payment arrangements or enquiries, our accounts team will be pleased to assist.

To request FBO handling services at Victoria Falls Airport, submit your handling request to our operations team via the pre-arrival form on our website or via email or phone.

Our team will confirm availability, provide a handling quotation and issue a formal confirmation. We recommend booking as early as possible, particularly during peak safari and tourism seasons.